Part-Time Customer Service Representative (Remote - Bali, Indonesia)

Join Outsourceful as a Part-Time Customer Service Representative and become a key part of our dynamic team dedicated to delivering exceptional customer experiences. This remote role allows you to work from the comfort of Bali’s vibrant locations—whether in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. At Outsourceful, we pride ourselves on being a leading provider of outsourcing solutions, and your role will be crucial in ensuring our clients receive the highest level of service.

As a Part-Time Customer Service Representative, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. You will work closely with our team to provide timely and effective support, using tools like Zendesk and Slack to manage and track interactions. This role offers the flexibility to work part-time while contributing to a company that values innovation, collaboration, and growth.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and complaints via email, phone, and live chat, ensuring timely and professional responses.
• Provide exceptional customer service by resolving issues and addressing client concerns with empathy and efficiency.
• Use Zendesk and Slack to manage and track customer interactions, ensuring all queries are resolved promptly.
• Collaborate with the team to gather and analyze customer feedback to identify areas for improvement.
• Assist in the development and implementation of customer service best practices and protocols.
• Maintain accurate records of all customer interactions and updates in our CRM system.
• Participate in regular team meetings and contribute to the continuous improvement of our customer service processes.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field, preferably in a remote or outsourcing environment.
• Proficient in using CRM and customer service software such as Zendesk, Slack, and Salesforce.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to work under pressure.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in customer service or related fields is a plus.
• Familiarity with outsourcing and remote work dynamics is beneficial.
• Passionate about delivering exceptional customer experiences and committed to continuous learning and improvement.

🛠️ Keahlian

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