Guest Experience Supervisor (MClub) - Luxury Hospitality Leadership Role

Join Marriott International in the heart of Bali’s luxury hospitality scene as a Guest Experience Supervisor (MClub). At Marriott, we redefine hospitality by blending innovation with timeless comfort, creating unforgettable moments for our guests. In this pivotal role, you'll be the voice of our guests, ensuring every interaction is seamless and extraordinary. Located in the prestigious Nusa Dua, you'll oversee the daily operations of our MClub, a premier membership program designed to elevate guest experiences.

As a Guest Experience Supervisor, you'll lead a team of dedicated professionals, implementing our award-winning service standards to deliver exceptional guest experiences. You'll have the opportunity to work with cutting-edge technology, including our proprietary Marriott Guest Rewards system, to enhance guest engagement and loyalty. This is more than a job; it's a chance to shape the future of luxury hospitality.

If you're passionate about creating memorable experiences and thrive in a dynamic, fast-paced environment, we invite you to join our team in Nusa Dua. Together, we'll continue to set the standard for luxury hospitality.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee the daily operations of the MClub, ensuring seamless guest experiences.
• Lead and mentor a team of Guest Experience Associates, fostering a culture of excellence.
• Implement and monitor Marriott's service standards and protocols.
• Utilize the Marriott Guest Rewards system to enhance guest engagement and loyalty.
• Resolve guest concerns and complaints promptly and professionally.
• Collaborate with department heads to ensure consistent service across all guest-facing areas.
• Stay updated with industry trends and best practices in luxury hospitality.
• Participate in the development and implementation of new service initiatives.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 3 years of experience in a supervisory role within the hospitality industry.
• Proven track record of delivering exceptional guest experiences.
• Strong leadership and communication skills.
• Familiarity with luxury hospitality standards and protocols.
• Knowledge of the Marriott Guest Rewards system is a plus.
• Ability to work in a fast-paced, high-energy environment.
• Fluency in English and Bahasa Indonesia.
• Bachelor's degree in Hospitality Management, Tourism, or a related field.

🛠️ Keahlian

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