Operations Executive (Estate Management) - Luxury Resort Operations

Resorts World Sentosa is seeking a dynamic Operations Executive (Estate Management) to join our luxury resort team in Nusa Dua, Bali. In this critical role, you will be responsible for maintaining the resort's pristine standards, ensuring a seamless and immaculate environment for our guests. This is an opportunity to be at the heart of luxury resort operations, where your expertise and dedication will directly impact the guest experience.

As an Operations Executive, you will oversee daily operations, manage maintenance schedules, and coordinate with various departments to ensure smooth and efficient resort operations. You will work closely with the estate management team, utilizing tools like SAP and Excel to streamline processes and improve efficiency. This role offers significant growth opportunities and the chance to work in one of the most prestigious resorts in the region.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations and maintenance activities to ensure the resort's pristine standards are maintained.
• Manage and coordinate maintenance schedules, ensuring timely completion of all tasks.
• Work closely with the estate management team to implement and monitor maintenance protocols.
• Utilize SAP and Excel to streamline processes, track maintenance activities, and generate reports.
• Coordinate with various departments to ensure seamless and efficient resort operations.
• Ensure the safety and security of the resort and its guests.
• Monitor and maintain the resort's property, including landscaping and facilities.
• Handle any guest complaints or issues promptly and professionally.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hotel Management, Estate Management, or a related field.
• Minimum of 3 years of experience in estate management or a similar role in the hospitality industry.
• Proven experience in managing maintenance schedules and coordinating with various departments.
• Proficiency in using SAP and Excel for data analysis and reporting.
• Strong communication and interpersonal skills to work effectively with team members and guests.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with resort operations and maintenance protocols.
• Certification in estate management or a related field is a plus.

🛠️ Keahlian

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