Customer Service & Support (Export-Import Operations)

Silk Route Trade Services Indonesia is looking for a dedicated and detail-oriented Customer Service & Support professional to join our dynamic team in Jakarta Utara. In this role, you will play a crucial part in facilitating seamless international trade operations by managing export-import documentation, coordinating with clients, and ensuring compliance with international trade regulations. Our company is a leading player in the export-import industry, known for our commitment to excellence and customer satisfaction.

As a Customer Service & Support specialist, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure that all trade documents are accurately prepared and submitted. This role offers a unique opportunity to work in a fast-paced environment, utilizing tools like SAP, TradeNet, and other industry-standard software.

Join Silk Route Trade Services Indonesia and be part of a team that values professional growth and development. We offer competitive salaries, a collaborative work environment, and the chance to make a significant impact in the export-import industry.

📋 Tanggung Jawab Pekerjaan

• Manage export-import documentation, including but not limited to commercial invoices, packing lists, and certificates of origin.
• Coordinate with clients to ensure all necessary information is provided and that trade documents are accurately prepared.
• Monitor and ensure compliance with international trade regulations and customs requirements.
• Provide exceptional customer service by promptly responding to client inquiries and resolving issues.
• Utilize industry-standard software such as SAP, TradeNet, and other relevant tools to streamline trade operations.
• Collaborate with internal teams to facilitate smooth and efficient trade processes.
• Maintain accurate records and reports of all trade activities.
• Stay updated with industry trends and best practices to continuously improve trade operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, International Trade, or a related field.
• Minimum of 3 years of experience in customer service or support roles within the export-import industry.
• Proven experience with export-import documentation and international trade regulations.
• Strong knowledge of English, both written and spoken, is a must.
• Familiarity with industry-standard software such as SAP, TradeNet, or similar tools.
• Excellent communication and interpersonal skills.
• Detail-oriented with a high level of accuracy and organizational skills.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Lowongan Terkait