Customer Service Specialist - Shopee (Bangka Belitung)

Join Shopee, Southeast Asia’s leading e-commerce platform, as a Customer Service Specialist in Bangka Belitung! You’ll be the voice of Shopee, delivering exceptional support to our growing community of buyers and sellers. This is your chance to make a real impact in a dynamic and fast-paced environment. With Shopee’s commitment to innovation and customer satisfaction, you’ll have the opportunity to grow and develop your career while contributing to the success of one of the region’s most exciting companies.

As a Customer Service Specialist at Shopee, you’ll be responsible for handling customer inquiries, resolving issues, and ensuring a seamless shopping experience for our users. You’ll interact with a diverse range of customers, using your excellent communication skills to build strong relationships and drive customer satisfaction. This role is perfect for someone who is passionate about customer service and wants to be part of a company that is shaping the future of e-commerce.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring a high level of customer satisfaction.
• Resolve issues promptly and efficiently, using Shopee’s internal tools and processes.
• Provide exceptional support to buyers and sellers, ensuring they have a positive shopping experience.
• Use Shopee’s customer service software, including the Shopee Customer Service System (SCSS) and Shopee Logistics Management System (SLMS), to manage and track customer issues.
• Collaborate with cross-functional teams, such as logistics and product, to ensure smooth operations and customer satisfaction.
• Monitor and analyze customer service metrics to identify areas for improvement and implement best practices.
• Stay up-to-date with Shopee’s policies, procedures, and industry trends to provide accurate and helpful information to customers.
• Participate in training and development programs to enhance your skills and knowledge in customer service.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, either in a corporate or e-commerce environment.
• Excellent communication skills, both verbal and written, in Indonesian.
• Strong problem-solving and analytical skills, with the ability to handle multiple tasks and prioritize effectively.
• Familiarity with e-commerce platforms and customer service software, such as Shopee’s SCSS and SLMS.
• Ability to work well under pressure and meet tight deadlines.
• Strong attention to detail and a commitment to delivering exceptional customer service.
• Friendly, approachable, and customer-focused attitude.

🛠️ Keahlian

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