Hotel Front Office Assistant

Join Boutech Hotels Group Sdn. Bhd. in the vibrant and picturesque island of Bali, where luxury meets hospitality. As a Hotel Front Office Assistant, you will be the first point of contact for our guests, ensuring they experience the warmth and excellence that our hotel is known for. In this role, you'll manage check-ins and check-outs, handle guest inquiries, and coordinate with housekeeping, dining, and other departments to provide a seamless guest experience.

Bali is a paradise for travelers, and our hotel is a preferred destination for both leisure and business guests. We offer competitive salaries, professional development opportunities, and a collaborative work environment. If you're passionate about hospitality and want to make a difference in the travel industry, we invite you to be part of our team.

📋 Tanggung Jawab Pekerjaan

• Assist with guest check-ins and check-outs, including verifying identification and processing payments.
• Handle guest inquiries and complaints, providing excellent customer service.
• Maintain accurate guest records and update reservation systems like PMS (Property Management System).
• Coordinate with housekeeping, dining, and other departments to ensure timely service delivery.
• Manage front desk operations, including cash handling and inventory control.
• Assist with guest transportation arrangements and local tour bookings.
• Stay updated on hotel policies and procedures, and ensure compliance with company guidelines.
• Participate in team meetings and contribute to the continuous improvement of front office operations.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a front office or hospitality role, preferably in a hotel setting.
• Fluency in English and Bahasa Indonesia is a must; knowledge of local languages is a plus.
• Strong communication and interpersonal skills to handle diverse guest needs.
• Proficiency in using hotel management software, such as PMS (Property Management System) and POS (Point of Sale) systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Attention to detail and excellent organizational skills.
• Valid ID and work permit for Bali.
• Enthusiasm for the hospitality industry and a customer-centric approach.

🛠️ Keahlian

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